Frequently Asked Questions
Everything you need to know about shopping at JD Sports Malaysia.
What are the shipping costs and delivery times within Malaysia?
We offer standard delivery across Malaysia. Shipping is free for orders above RM400, while a flat fee applies to orders below that amount. Delivery typically takes 3-5 working days for West Malaysia and 5-7 working days for East Malaysia.
Can I return or exchange my purchase?
Yes, you can return unworn items in their original packaging within 30 days of receipt. Please note that for hygiene reasons, certain items like swimwear, undergarments, and socks are non-returnable unless faulty.
What payment methods do you accept?
We accept various payment methods including major Credit/Debit cards (Visa, Mastercard), FPX Online Banking, and popular e-wallets such as GrabPay and Boost.
Are the products sold on JD Sports Malaysia authentic?
Absolutely. JD Sports is the 'King of Trainers' and we only source 100% authentic products directly from leading global brands like Nike, adidas, Puma, and New Balance.
How do I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery progress.
Can I collect my online order from a JD Sports physical store?
Yes, we offer a 'Click & Collect' service. You can choose to have your order delivered to your preferred JD Sports Malaysia store for free collection.